Senior QAD Systems Analyst

Location: Johnson City, TN
Date Posted: 01-24-2017
The Senior QAD Manufacturing Systems Analyst provides project task coordination, functional expertise, and contributes to improvements and enhancements for all of NN’s manufacturing-related systems. The Senior QAD Manufacturing Systems Analyst is responsible for assisting in the completions of project tasks for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.  Technical proficiency in Progress 4GL, QAD Reporting Framework and EDI is a plus.
The Senior QAD Manufacturing Systems Analyst is responsible for handling all Level 2 and Level 3 manufacturing systems support service requests assigned or escalated by the local IT Site Analyst.
This individual’s principal goals are to support internal customers on implementing NN, Inc.’s standard set of manufacturing system solutions.  Also, the Senior QAD Manufacturing System Analyst will provide general direction and assistance to the on-site project coordinators (typically the local Site Analyst) to execute project steps during an implementation project and ensure timelines are being met.
Strategy & Planning
  •          Assist in the development of implementation and system improvement plans
  •          Assist in the development of a standardized implementation methodology and roll-out plans
  •          Plan and prepare system conversion work plans and timelines
  •          Assist in the preparation of time and cost estimates for completing projects
  •          Participate in projects relating to continuous improvement and LEVEL 3 projects to improve the utilization of all manufacturing-related systems
Operational Management
  •          Participate in manufacturing solutions implementations at all NN facilities according to project work plans
  •          Prepare workflow charts and diagrams to specify in detail business process supported by manufacturing systems
  •          Prepare system design documents as outlined in project work plans
  •          Meet with system owners and end users to define business, financial, and operations requirements.
  •          Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow
  •          Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
  •          Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood
  •          Provide technical direction to the Site Analyst in providing Level 1 manufacturing solutions support
  •          Collaborate with on-site consultants and service providers who participate in the implementation of manufacturing solutions
  •          Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support
  •          Develop new reports, EDI specifications and configurations, and work through testing phases of these changes.
  •          Perform end-user training as outlined in the project work plan/charter
  •          Establish and maintain regular written and in-person communications with supervision with respect to project timelines and scope changes
·         BA or BS degree in Computer Science, Information Technology or related business field preferred
·         Minimum of three years’ IT experience supporting and managing deployments of the QAD ERP system
·         Minimum of an additional three years’ operational experience in manufacturing systems or use thereof OR minimum three additional years in IT roles (programming, analysis, and/or project management)
·         Must have excellent interpersonal, written and oral communication skills
·         Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts
·         Must be team oriented and have excellent collaboration skills
·         Must be able and willing to perform significant travel to NN sites, sometimes in excess of 50% outside the greater Johnson City area as requirements change.  Relocation assistance is available.
·         Interpersonal skills to develop and manage relationships with internal customers
·         Strong analytical and problem-solving skills
·         Works effectively with peers and customers across multiple disciplines, locations, and levels
·         Detailed-oriented and able to multi-tasking strength
·         Proficient in Microsoft Office applications
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