Assistant Manager/Manager, Shared Services

Location: Johnson City, TN
Date Posted: 01-09-2018
NN is seeking to fill a full-time position of Assistant Manager/Manager, Shared Services in the corporate office in Johnson City, TN. The successful candidate will be responsible for providing proactive, responsive and effective service; developing, managing and improving the Procure to Pay (P2P) and Order to Cash (O2C) processing functions; and providing leadership, development, and coaching for team members.  This role entails high level collaboration with NN’s business divisions, ensuring the effective management and control of financial processes.  The Assistant Manager/Manager serves as an internal consultant and helps develop and improve processes and procedures and creates mechanisms for timely and efficient workflow.  Position title is commensurate upon experience.  This position reports to the Treasury Operations Manager. 
  • Work collaboratively with functional leadership and other internal customers to understand, define and document P2P and O2C processes that continue to drive efficiencies, ease of use, scalability, integration with financial systems, end-to-end transparency, and provide an excellent user experience
  • Assist in the leadership of P2P and O2C teams and demonstrate a strong partnership with divisional Finance, Procurement, Sales, Accounting, IT, service providers, customers, and suppliers
  • Oversee third party providers that perform P2P and O2C operational tasks and monitor the service level agreements (SLA) and key metrics
  • Design and manage Customer Service roles supporting both external suppliers & customers and internal business divisions, providing excellent incident resolution within SLA standards
  • Develop and maintain standard operating procedures for incident resolution and process support of multiple system applications and tools.  Perform root cause analysis and issue resolution related to process performance issues
  • Monitor key operational metrics that measure each team’s performance and drive continuous improvement. Regularly obtain internal customer and external feedback on service delivery performance
  • Collaborate with key internal stakeholders, including Legal, IT, Sales, Supply Chain, to ensure P2P and O2C processes are designed to provide best in class support to meet company objectives
  • Provide oversight of the core Customer and Supplier Master files to ensure processes and systems support the effective management of these databases
  • Build, develop and monitor the P2P and O2C teams, ensuring controls, compliance, quality, efficiency, talent development and accuracy of information
  • Partner with Corporate Treasury to manage payment processing, cash collection, and cash management reporting
  • Provide regular communication and training on processes and systems for P2P and O2C staff, business division stakeholders, outsourced providers, and suppliers
  • Collaborate with functional leadership on due diligence for integrating acquisitions in to the Shared Services model.

Top Skills:
  • Deep functional knowledge of Procure to Pay (P2P) and/or Order to Cash (O2C) processes
  • Minimum 4 years’ accounts payable/accounts receivable experience in a corporate setting
  • Minimum 2 years’ experience in a supervisory role of a team
  • Bachelor’s degree in Finance, Accounting, or related business discipline
  • Project management experience
  • Familiarity with banking/payments/collections programs
  • Experience with data analytics and technical reporting
  • Experience working with invoice automation (e.g. Basware) or cash application software
  • Masters degree in Finance, Accounting or related business discipline
  • Strong project management skills, Project Management certification a plus
  • Experience in selecting, implementing, or managing financial operations automation tools
  • Broad knowledge of process improvement methodologies
  • Demonstrated expertise designing/managing shared services, or otherwise integrating services/functions to achieve efficiencies
  • Strong process/process-design capabilities, with creative, analytical and problem-solving skills
  • Outstanding organizational, prioritization, and multi-tasking skills, working on multiple projects in a dynamic environment with frequent interruptions
  • Strong customer-service focus with an emphasis on outreach to business divisions; listens to and understands the unique needs of each area
  • Excellent communication skills, both oral and written, across all levels in the organization
  • Ability to manage highly sensitive and confidential information
  • Solid understanding of policies and procedures that support shared services functions, including regulatory compliance requirements
  • Promotes and embodies ‘best practices’ mentality; challenges status quo with new and emerging technology to address new business challenges.
  • High level of competency with desktop computing tools such as Word, Excel, and PowerPoint, and multiple ERP systems
  • Ability to manage a multi-functional team and develop knowledgeable staff
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