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Benefits Specialist

Johnson City, TN
The Benefits Specialist will be responsible for providing day-to-day administrative support for the company’s health and welfare and 401(k) plans.  Primary responsibilities will include invoice reconciliation and answering employees’ questions regarding health, dental, vision, short-term and long-term disability, life and AD&D insurance, defined contribution retirement plans, annual leave, holidays and other time off benefits.  This position will work closely with our third-party service providers on operational issues and will participate in benefits resolution.   
The Benefits Specialist is assigned to the Shared Services Department and will have a dual reporting relationship between the Compensation and Benefits Manager and the Payroll Manager.    
  •  Process, audit, and reconcile all benefits billing and request associated payments accurately and timely on a weekly basis
  • Provide invoice reconciliation and coordination of timely payments with Shared Services A/P Team
  • Responsible for ensuring all inbound/outbound carrier files are processed timely and correctly
  • Work with our Payroll Team to troubleshoot benefit-related deductions, eligibility issues and reporting of taxable benefits
  • Manage the maintenance and storage of electronic benefit records in the HRIS/BenAdmin system
  • Perform audits of enrollment including dependents, contributions and other database information as necessary
  • Provide general benefits support during Annual Enrollment
  • Ensure processes and administration of employee benefit transactions are handled properly
  • Assist with annual 401(K) Audit reporting
  • Participate in benefit surveys to collect and analyze competitive information to determine the Company's competitive position
  • Responds to unemployment claims and verifications of employment
  • Establishes new employee profiles into ADP and
  • Performs other related duties and activities as required  

  • Associate’s Degree in business or a related field; two years of college level course work in business, personnel management, or closely related field.  Significant related experience may substitute for education
  • Minimum of three years’ experience in Benefits Administration, 401(K) and leave administration (FMLA, STD, LTD), desired
  • Must have ability to understand the way data flows, organization structure in HRIS, BenAdmin, and Payroll systems
  • Previous experience in manufacturing industry, a plus
  • Ability to work with highly confidential and/or protected information
  • Proficient in Microsoft Excel, Word, Outlook, and Internet Explorer  
  • Bachelor’s Degree in business or a related field preferred
  • Ability to communicate, verbally and in writing, effectively with co-workers; respond to employee requests, with high level of patience, diplomacy and tact. Excellent interpersonal skills to provide overall employee satisfaction
  • Strong administrative, communication, and organizational skills, with attention to detail
  • Maintains professionalism at all times, demonstrating courtesy and respect to employees and co-workers
  • Effective problem-solving skills
  • Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
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